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Introduction to Backup Reports

After a scheduled backup has completed you should receive a backup report by email to the nominated contacts on your backup account. The subject line of the email will generally indicate wether your backup was successful or not, however it is also good practice even with a successful backup report to pay closer attention to the details of your backup task to ensure they are operating correctly. The status of each backup job will be indicated in the subject line of the email as follows.

  • Backup Report Successful - This indicates the backup task completed successfully, however you should still take note of the New Files and Updated Files count in the summary section of the backup report email to ensure that new or changed data is in fact being uploaded to the backup storage server.

  • Backup Report Failed - This indicates that the backup task encountered one or more errors during the procedure. It is does not necessarily mean that no data was backed up at all, rather you should read the detailed backup report attached to determine the nature of the problem. The backup task may have completed successfully with the exception or one or two files, or the backup may not have been able to run at all.

  • Backup Report Warning - This indicates that the backup task completed successfully, however a number of non-critical errors or warnings were encountered during the process. Normally your data has been backed-up, however you should read the attached backup report for more information.

  • Reminder: Scheduled Backup missed - This indicates that your computer did not execute the backup task at the scheduled time. Your computer may have been turned off, not connected to the internet, or there may be some other cause. If this problem continues, please refer to our article on How to Troubleshoot Missed Offsite Backup Schedules.

Backup Job Summary

Your backup report email will contain a summary section with the following helpful information.

  • Backup Time - This is the start and stop time of your backup. Pay attention to this time frame carefully to ensure that backup tasks are not taking longer than expected or crossing over into periods when other backups or server tasks are due to run.
  • Job Status - This indicates whether the backup was successful, or wether you should read the attached backup file report for more information.
  • New Files - This was the number and total size of new files created since the last backup that have now been uploaded to the backup storage server
  • Updated Files - This was the number and total size of updated files since the last backup that have now been uploaded to the backup storage server.
  • Updated Access Permissions - This indicates the number of files that have had their NT permissions changed since they were last uploaded to the backup storage server.
  • Deleted Files - This was the number and total size of files that have since been removed or deleted since the last backup.
  • Moved Files - This was the number and total size of files that moved directory locations since the last backup.

User Settings

These are the settings associated with your offsite backup user account. Here is a list of contacts email addresses that will receive backup reports. If you wish to modify or add contact email address, you can do this through the Offsite Backup Manager software.

Backup Settings

This the list of folders on your computer or server that is currently being backed up by the current backup task. If folders are missing that you wish to protect, you should modify your backup source settings using the Offsite Backup Manager software.

Backup Statistics

This section shows the current storage statistics associated with your backup account as follows.

  • Data Area - This indicates the number and total size of all current data files on the storage server. Current data is the set of files as it was currently captured on your computer after this backup was completed.
  • Rentention Area - This indicates the number and total size of all files that have been changed or deleted, but are being kept in accordance with the retention policy settings for this backup set.
  • Backup Quota - This indicates the total amount of compressed data that you are allowed to store on the backup server.
  • Remaining Quota - This indicates the total amount of compressed data storage that you have left available. If you require additional backup storage, please contact us to increase your quota.

Backup Report Errors

The following is a list of errors and warnings that may be encountered in your backup reports. Possible explanations and suggestions to help you resolve that particular problem are listed underneath.

If you require further technical assistance with your backup error, please contact Webvault Customer Support.

ERROR: Snap Shot for Shadow Copy set is missing, backup terminate

This error indicates there was a problem with using the Microsoft Volume Shadow Copy service to ensure data consistency while performing your backup. This problem may be caused by hard disk errors or NTFS partition corruption. To try and resolve this issue you should perform a Check Disk on all storage volumes in your computer or server. To perform a Check Disk in windows, open My Computer, right-click on your hard disk drive (Eg. C:\Local Disk), choose Properties, click on the Tools tab, and click on Check Now. To correct any software errors on your storage volume, make sure you tick the checkbox Automatically fix file system errors. You can also select the option to Scan for and attempt recovery of bad sectors, however this process may take a few hours. Click the Start button, and choose Yes to schedule a check on next reboot. Then restart your computer. If this error should continue to occur you should request that your computer support professional run a full hard disk diagnostic from the vendor on your storage media and/or verify wether Microsoft Volume Shadow Copy service is working correctly on your computer. Please visit Microsoft Technet for more information on Microsoft Volume Shadow Copy service.

ERROR: C:\path\filename... (Access is denied)

This error indicates that the file specified is not accessible by the backup software. Please check if the user account in assigned to the current backup set has read access permissions to the associated files. This problem is common when accessing network drives. Ensure the backup set is operating under an NT username that has administrative permissions on both the local and remote computers. This error may also be caused by temporary files that are in use by another program or have not deleted correctly. If the temporary files are not important, you can delete them from your hard disk so that the error does not reoccur. Unless otherwise required, adjust your backup set source settings to only backup important data files and avoid temporary windows or system folders.

ERROR: BackupSet.append ..Uploaded file size incorrect. File=C:\filename....

This error occurs when a backup file uploaded to the server is corrupted due to an issue during file transmission. This might occur if your network connection became unstable or if the particular file was modified unexpectedly during the backup procedure. Corrupted backup files would not be stored on the backup server but will be uploaded again during the next backup job. You can safely ignore this error once or twice, however if the problem continues to occur you should examine the stability of your modem or network connection, or determine what other tasks or software could be affecting this file during the backup procedure.

Check to make sure that Microsoft Volume Shadow Copy setting is enabled in the settings for that particular backup set, this can be enabled or disabled in the offsite backup manager under options and advanced settings. If this problem occurs with one particular file, it may indicate data corruption or storage device errors. You should run a windows Check Disk or similar procedure on your hard disk drive to ensure the integrity of your files. If the file specified relates to a particular software program that you have open at the same time in which the backup task is running, try closing it down to see if that is affecting the backup.

Make sure that no other intensive operation on your computer or server is running during the offsite backup procedure. Such operations might include running other backup tasks, copying or exporting data, running scheduled anti-virus scans, performing windows updates, downloading or uploading large files such as movies or music (eg. iTunes). These tasks should NOT be scheduled to run at the same time as the offsite backup procedure. If your network is unstable, one possible work around is to adjust the Transfer Block Size in the offsite backup manager software. Open the settings for the backup set click on the options section and lower the Transfer Block Size setting slightly under the advanced settings section. Also check that other computers on your network are not uploading or downloading data over the internet during your scheduled backup period.

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